Operations Information Center Staffing

As the Prime Consultant, Drive provides eight (8) full-time Operations Analysts to support a 24/7/365 Operations Information Center (OIC) at TRANSCOM in Jersey City, NJ. TRANSCOM is an independently incorporated non-profit, governed, funded, and represented by every major transportation agency in the tri-state metropolitan region of New York, New Jersey, and Connecticut and supports the distribution of transportation and incident information, as well as management of regional ITS programs. Drive’s Operations Analysts provide multiple functions as part of the TRANSCOM team including data entry, data quality analysis, and gathering and analyzing real-time transportation network conditions in New York, New Jersey and Connecticut. After being verified for accuracy, this information is shared across TRANSCOM’s network of 16 member agencies including:
• New Jersey Department of Transportation
• New York State Department of Transportation
• Connecticut Department of Transportation
• Metropolitan Transportation Authority (MTA)
• MTA Bridges & Tunnels
• MTA New York City Transit
• Port Authority of New York & New Jersey
• Port Authority Trans-Hudson Corporation
• New Jersey State Police
• New Jersey Transit
• New Jersey Turnpike Authority
• New York City Department of Transportation
• New York City Police Department
• New York State Bridge Authority
• New York State Police
• New York State Thruway Authority
Additional support includes suggested VMS messaging as well as additional data and information for other agencies that may be impacted beyond TRANSCOM’s regional coverage area. Operations Analysts also monitor the Intelligent Transportation Systems of its member agencies (including but not limited to Closed-Circuit Television, Probe Based Travel Time System, VMS, and Event Management Systems) to rapidly obtain information on the regional transportation network, distinguish false alarms from actual incidents, and maintain accurate logs of all actions taken related to staffs functions during their shifts. Due to the scope of TRANSCOM’s responsibilities as a major hub for multi-state transportation information sharing and data exchange, accuracy and efficiency are paramount concerns to ensure that appropriate tactics are used to mitigate transportation events of all types. Working in close coordination with TRANSCOM leadership, Drive Engineering has developed multiple processes to assist TRANSCOM with policy and procedure development to create a seamless work environment between consultant and TRANSCOM staff, while simultaneously curating a staff of Operations Analysts with the skills, abilities, and aptitude to successfully carry out TRANSCOM’s mission by fulfilling, and often exceeding, the needs and expectations of its member agencies.